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Returns

PRICE AND CONDITION OF SALE

Prices prevailing at the time of postage will apply on all orders and are subject to change without notice. Possession of this price list does not constitute an offer. Pickleballshop.co.uk reserves the right to reject any and all orders.

PAYMENT FOR PRODUCTS

We gladly accept most major credit and debit cards: Visa, MasterCard, Amex and PayPal.

SHIPPING AND HANDLING

Products over £50 are currently shipped free of charge within the UK. If you purchase a product which is not subject to free postage and packing, our postage costs are determined by weight and size and Pickleballshop.co.uk's policy is to prepay the computer generated postage cost and add it to your invoice. We add a small amount to cover secure packaging but do not add other additional handling fees. We ship orders as soon as possible and within 2 business days.

We will aim to post in stock orders received by the next working day (i.e. excluding Saturday and Sunday). Pickleballshop.co.uk will do its best to post orders complete in one package but in some cases we may need to post orders in more than one package.

If we are out of stock on particular items we aim to complete any back orders within four weeks, given it can take stock three weeks for stock to arrive from the US and clear Customs.

Customers are responsible for all postage costs (where charged) and applicable surcharges. Title and risk of loss pass to the Customer upon delivery of the products to the carrier. Pickleballshop.co.uk delivery dates are estimates only and is not liable for delays in postal delivery.

SPECIAL ORDERS

We may be able to accept special 'custom' orders with common conditions. All merchandise that is special ordered must be prepaid and no returns will be accepted. Delivery time will be determined by Pickleballshop.co.uk at the time of order.

GENERAL WARRANTY STATEMENT

Pickleballshop.co.uk products represent excellent engineering, quality and workmanship and are designed to provide the user with outstanding performance, value and durability. The “life” of our products will vary according to the playing habits of the individual user. Pickleballshop.co.uk warrants their products to be free from any defect in workmanship or materials arising from normal play for a period of sixty days from date of purchase by the customer. If a product is found to be defective, Pickleballshop.co.uk will solely, at it’s discretion, provide repair or replacement for the product. Any product, which shows signs of abuse or alteration by anyone other than pickleballshop.co.uk will invalidate this warranty.

RETURNS / EXCHANGES

We want you to be fully satisfied with every item that you purchase from us.  In line with the Consumer Contracts Regulations 2013 if you are not satisfied with an item within 14 days of purchase you may return it (at your expense) for a refund or an exchange.  Please email: info@gbpickleball.co.uk or call 0333 7720162 to obtain a return or exchange number (ROE # ).  Please ensure you insure your products.

SHIPPING DAMAGE CLAIMS

Pickleballshop.co.uk ensure that all products are free of damage at the point of postage.  According to the major small package carriers, the moment you sign for your packages, you are accepting packages without damage. Therefore;

DO NOT SIGN FOR DAMAGED PACKAGES - if needed, inspect packages with your carrier present to determine if any items were damaged in transportation. Damage claims can only be made with the carrier at the time of delivery. Damaged packages with damaged goods should be refused by the customer at the time of delivery.

Please inspect each package upon receipt of merchandise, immediately noting any damage. If you reject a damaged package please contact us immediately on 0333 7720162

WARRANTY RETURN (REPAIR OR REPLACEMENT)

If a product fails due to materials or workmanship within 60 days of the purchase date, we will, at its discretion, repair or replace the product after it has been returned. Contact GB Pickleball by email at info@gbpickleball.co.uk or tel:  0333 7720162 to arrange a warranty return. Items received without an ROE# on the outside of the package will be refused and returned to the customer.


Our Guarantee


Lowest Price Guarantee: Our Price Match Promise
We're committed to providing low prices and terrific service. We will match any other website's price on an identical product, tell us and we'll match it. We offer free shipping on orders over £100 so we will factor in the shipping cost when determining a price match. Just call us and let us know where you are seeing the better price, and we'll match it! Or simply place your order, and then email us info@gbpickleballl.co.uk within 24 hours and let us know your order number, We'll research it and then issue you a credit!

Price match guarantee cannot be combined with any other discounts or coupons. Price Match Promise does not cover competitor coupon offers or free gift with purchase offers.Price match must be a UK based company.
 

Please post returns to:
GB Pickleball
Baypoint Leisure Club
Ramsgate Road
Sandwich
Kent
CT13 9QL



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Our Return Policy for Defective Equipment
If within 60 days of purchase, the paddle is defective, we will send you a replacement paddle with a postage paid return label and ask you to send the defective paddle back to us. Please contact us prior to returning equipment to verify if it is still within the 60-day return period.

We have served hundreds of customers throughout the UK and Europe and look forward to serving you soon!